This Privacy Policy explains how Bgd Food Market Inc. collects, uses, stores and protects personal information when people visit the website at bgdfood.buzz, contact the North York market crate stand, or use the counter services described on this site. The website and its written material are maintained by the developer BGD Food on behalf of the company. The company is Bgd Food Market Inc., located at 1410 Victoria Park Ave, North York - M4A 2L8, Canada (CA). The policy is written in plain English so that any reader can understand what happens to personal information and how to ask for changes.
We take the view that a grocery counter should ask for very little and keep even less. Most of what we hold is a name, an email address and a short note about a crate order. We do not run advertising profiles, we do not sell information, and we do not trade contact lists with other businesses. This policy sets out the detail behind that promise, including the choices you have and the steps you can take if something is wrong.
1. Who we are
Bgd Food Market Inc. operates a market crate stand from the market hall at 1410 Victoria Park Ave, North York - M4A 2L8, Canada (CA). The stand runs weekly specials, bulk order runs, deli platter desks, fresh cut windows, pantry staples reviews and catering quote sittings. For the purposes of this policy, Bgd Food Market Inc. is the organization responsible for the personal information described here. The developer BGD Food maintains the website and the written content that supports the counter, and works under the direction of the company when handling any message sent through the site.
When this policy refers to we, us or our, it means Bgd Food Market Inc. acting through its counter team and, where relevant, the developer BGD Food acting on its behalf. When this policy refers to you, it means any person who visits the website, sends a message, books a service or otherwise deals with the counter.
2. Scope of this policy
This policy covers the website at bgdfood.buzz and its pages, the contact form and the mail pathways that link to update@bgdfood.buzz, and the paper records kept at the counter for orders, quotes and pantry notes. It does not cover websites run by other organizations, even when a link from our site points to them. It also does not cover information collected in person during a conversation at the market hall unless that information is later written into one of the counter records described in this policy.
Where a separate written agreement covers a particular service, the terms of that agreement will govern the handling of information for that service to the extent they differ from this policy. In all other cases, this policy is the document that explains our general practice.
3. Information you give us
We collect personal information that you choose to provide. The most common example is a message sent through the contact form or by email. That message normally includes a name, an email address, a subject line and the text of your note. If you call the counter, we may write down your name and telephone number so that we can return the call or confirm a booking.
Order and booking details
When you request a bulk order run, a deli platter, a fresh cut window slot or a catering quote, we record the details needed to prepare it. This can include the collection date, the number of people at a table, dietary notes that you volunteer, and any special packing instruction. We ask only for what the counter needs to do the job well, and we do not ask for payment card details through the website.
Pantry notes
A pantry staples review produces a short written note about what your kitchen uses. That note is kept on your counter card so the next basket can avoid buying a duplicate. You may ask for the note to be removed at any time, and the counter will remove it without requiring a reason.
Information we ask you not to send
Please do not send sensitive information through the contact form. This includes government identification numbers, banking details, health records or the personal details of another person who has not agreed to share them. The contact form is a simple message channel, and the counter will not need any of that material to prepare a crate order or a catering quote.
4. Information collected automatically
When you load a page on this website, the web server that delivers it may record standard technical information. This usually includes the internet protocol address of the device, the browser type and version, the operating system, the pages requested, the time of the request and the address of the page that referred you. This information is used to keep the site running, to diagnose faults and to understand which pages are useful to visitors.
We do not attempt to identify individual people from technical logs. These logs are reviewed in aggregate and are kept for a limited period. We do not use device fingerprints, cross site tracking pixels or advertising identifiers on this website.
6. Why we use personal information
We use personal information for a short list of purposes, each tied to running the counter:
- To answer messages sent through the contact form, by email or by telephone.
- To prepare, pack and hand over bulk orders, platters, cut items and catering quotes.
- To confirm a booking and to let you know if a line is short or a time has changed.
- To keep the pantry note that helps the next basket avoid duplicates.
- To keep ordinary business records for accounting and stock purposes.
- To protect the website and the counter from misuse, fraud and security incidents.
- To meet legal obligations that apply to the company in Canada.
We do not use personal information for automated decision making that has a significant effect on you, and we do not build profiles for sale to other organizations.
7. Legal basis for processing
Canadian privacy law, including the Personal Information Protection and Electronic Documents Act where it applies, requires an organization to have a valid reason for collecting personal information. Our reasons are the following. We rely on your consent when you send a message or ask for a service. We rely on the performance of an order or booking when we prepare the item you requested. We rely on our legitimate interest in running a safe and reliable counter when we keep ordinary business records and protect the site from misuse. We rely on legal obligation when a law requires us to keep or disclose a record.
Where consent is the basis, you may withdraw it at any time by telling the counter. Withdrawal does not affect work already completed, and it does not affect records that a law requires us to keep.
9. Service providers
We use a small number of service providers to run the website and the email channel. A hosting provider stores the website files and keeps server logs. An email provider delivers messages sent to update@bgdfood.buzz. These providers act on written instructions and may not use the information for their own marketing.
Where a provider stores information outside Canada, we take reasonable steps to ensure that the information receives a comparable level of protection. We review providers before use and we do not pass personal information to a provider that has not agreed to confidentiality and security terms.
10. How long we keep information
We keep personal information only as long as it is needed for the purpose it was collected for, or as long as a law requires. The general periods are set out below.
- Contact messages that do not lead to an order are removed after twelve months.
- Booking and order records are kept for two years so a repeat request can be handled correctly.
- Pantry notes remain on a counter card until you ask for removal or until the card is closed.
- Accounting records are kept for the period required by Canadian tax law.
- Server logs are kept for a short technical period and then discarded.
When a retention period ends, information is deleted or reduced to a form that no longer identifies a person. Where records exist only on paper, they are shredded at the counter.
11. How we protect information
We use reasonable administrative, technical and physical safeguards. The website is served over an encrypted connection. Access to the mailbox and to the counter records is limited to the people who need it. Paper records are kept behind the counter and are not left in the customer area. Staff are asked to lock their devices and to report a suspected incident without delay.
No system is completely secure. If a breach of security affects your personal information and creates a real risk of significant harm, we will notify you and the appropriate authority as required by Canadian law. We will also take steps to contain the incident and to prevent a repeat.
12. Your rights and choices
Subject to applicable law, you have the following rights in relation to your personal information:
- The right to ask what information we hold about you and to receive a copy.
- The right to ask us to correct an error in that information.
- The right to withdraw consent where consent is the basis for processing.
- The right to ask us to delete information that we no longer need to keep.
- The right to ask us to restrict or stop a particular use of your information.
- The right to object to a use based on our legitimate interest.
- The right to ask for a portable copy of information you provided to us.
You can exercise these rights by writing to update@bgdfood.buzz or by calling the counter at +14097466998. We may need to confirm your identity before we act on a request, and we will explain what confirmation we need.
13. How to make an access request
An access request should describe the information you are looking for and the period it relates to. You do not need to use a special form, but a clear note helps us find the right record quickly. Send the request to update@bgdfood.buzz with the subject line Access Request, or hand a written note to the counter during hall hours.
We will respond within thirty days of receiving a complete request. If the request is complex, we may extend the period and will tell you why. If we cannot provide some or all of the information, we will explain the legal reason in writing. There is no fee for a first access request, though a reasonable cost may be charged for a large volume request, and we will tell you before any cost is incurred.
14. Privacy for children
This website is intended for adults who shop for a household or plan an event. We do not knowingly collect personal information from children. If a young person sends a message, the counter will respond only to arrange a normal order and will not keep more information than the order requires. If you believe that a child has provided personal information without the involvement of a parent or guardian, contact us and we will remove it.
Parents and guardians can ask the counter to close a pantry note for a young person at any time, and the note will be removed from the card.
15. International transfers
Some of our service providers may process information in a country other than Canada. When that happens, the information remains protected by this policy and by the contract we have with the provider. We choose providers that offer appropriate safeguards and we do not transfer information to a provider that cannot meet those terms.
If you would like to know the countries in which your information may be processed, write to update@bgdfood.buzz and we will explain the current arrangement for the service you use.
16. Marketing messages
We do not send a regular newsletter, and we do not add a contact to any marketing list unless the person has asked for the weekly specials note. If you ask for it, the note is sent to the address you provide and every message includes a simple way to stop. Sending a message through the contact form does not subscribe you to anything.
If you receive a marketing message from us and do not remember asking for it, tell the counter and we will remove the address and check how it was added. We would rather lose a name from a list than keep a name that did not ask to be there.
17. Third party links
The website may contain a link to a map service, a supplier page or another site that we do not control. When you follow such a link, the other site will apply its own privacy policy. We encourage you to read that policy before providing personal information. We are not responsible for the practices of a third party site, and a link does not mean that we endorse its approach to privacy.
18. Changes to this policy
We review this policy each year and whenever a change to the counter or the website makes a change necessary. When we make a material change, we will update the date at the top of this page and, where the change affects a current booking, we will tell the people involved by email. A change does not reduce the protection already promised for information collected under an earlier version unless the law or your consent allows it.
The current version of this policy is always available on this page, and a paper copy can be requested at the counter.
19. Questions and complaints
If you have a question about this policy, or if you believe that we have handled your information badly, write to us first. Contact the counter at update@bgdfood.buzz or call +14097466998 with a short description of what happened. We will look into the matter and reply within a reasonable period, normally within thirty days.
If you are not satisfied with our reply, you may contact the Office of the Privacy Commissioner of Canada. The Commissioner can review a complaint about how a Canadian organization has handled personal information. We will cooperate with any review and will provide the records the Commissioner asks for.
20. How to contact us
The company responsible for this policy is Bgd Food Market Inc., 1410 Victoria Park Ave, North York - M4A 2L8, Canada (CA). The website and text are maintained by the developer BGD Food. You can reach the counter by email at update@bgdfood.buzz or by telephone at +14097466998 during hall hours. The counter is open Monday to Friday from 8:00 to 19:00, Saturday from 8:30 to 17:00 and Sunday from 10:00 to 15:00.
Please include the word Privacy in the subject line of an email so that the message reaches the person who handles these requests.